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Cancellation and Refunds Policy
Cancellation and Refunds Policy at the Hiking Club in London
As part of our commitment to offering you the best possible hiking experiences, the Hiking Club in London has a clear and easy-to-understand Cancellation and Refunds Policy.
We understand that plans can change, and we have made provisions for that. If you need to cancel or change the date of a one-day event, you can do so up to 72 hours before the start of the event. We can accommodate your change request; however, please note that an administrative fee of £5 will be applied.
To change your event, simply send us an email with your request. Please make sure to include the details of the event you had originally booked and your preferred alternative date. We will do our best to facilitate your request and get you back on the trail as soon as possible.
For multi-day events where a deposit has been paid, we regret to inform you that the deposit is non-refundable. This is due to the costs we incur in preparing for these events. Furthermore, once a deposit for a multi-day event has been paid, it is not possible to change this to a different event.
We understand this may be disappointing, but we assure you that we use your deposit to ensure the smooth running of the event and provide you with an unforgettable experience.
We recommend that everyone is certain about their ability to attend before booking a multi-day event. Please feel free to reach out to us if you have any questions about an event before making a booking.
Thank you for your understanding, and we look forward to seeing you at our next hiking event!
Remember, each hike brings new adventures, wonderful sights, and a fantastic opportunity to keep fit. We can't wait to explore with you!
